How can I pay for my order at Mellmon?

We support the following payment options at Mellmon:

Is it safe to shop online using my debit/credit card?

We understand your concerns and worries behind this. To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times so you can shop conveniently and securely.

What happens if my debit/credit card has been compromised while making a payment online?

If you suspect any such thing, please report this to your bank immediately as we do not collect or store your credit card information.

My order is not showing in my account but the payment got deducted.

If your payment got deducted, please wait for 10-15 min for your order to show in My orders section. If your order still doesn’t show , please don’t panic and reach out to us on email[email protected] and Whatsapp to 9557206365

What should I do if my payment fails?

Please make sure that the information entered is accurate, including all account details, billing addresses and passwords and retry. If your payment fails again, you can use the Cash on Delivery (COD) payment option (if available on the payment page) to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

I am being charged GST amount on my order. What is GST?

GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

If I return/cancel the purchased product will the GST/VAT amount charged be refunded?

Yes. If you return the product the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation.

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