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Here’s how to reach us.
- Call us: 9557206365
- Whatsapp at: 9557206365
- Email us: [email protected]
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Drop us a line.
Popular Questions FAQ
To place your order, follow these steps :
1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products in your cart).
2. ‘My Cart’, you can either choose to continue shopping or confirm the order.
3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
Q2. How will I receive my Order?
We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
Q3. How will I get confirmation that my Order is placed successfully?
We’ll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified,unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.
Q4. I tried placing my order using my debit card/credit card/Net Banking. The order was not successful but my money got deducted. What really happened with my money?
1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days.
2. For assistance you can write to us at [email protected] Yeah Connect with us on whatsapp , we will be happy to help you out.
Q5. How should I check the status of my Order?
1. If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your mellmon.co m account .
2. Once your order is placed, we will send you confirmation of your order details over email. Again, once we dispatch your shipment you will be notified via email. In case of any unusual event which delays your order, you would receive a special update from our end.
3. If you still have apprehensions, write to us at [email protected] & connect us on whatsapp, and your issue will be addressed.
To cancel your order, follow these steps :
1. You can raise cancellation request for items or orders by sharing us an email with your order ID and reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on [email protected] Conncet us on Whatsapp
2. After submitting the cancellation request has been accepted, we’ll send you a confirmation mail along with the refund details to the registered e-mail address.
3. Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.
Q7. Are there any Cash Collection Charges?
No, Free Shipping For All COD Orders
Q8 Is it safe to shop online if I make payment using net banking, Debit card or Credit Card?
All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.
Q9 Why am I not getting any COD option on the payment page?
It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.
Q10 Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by mellmon.in. You pay only the amount that you see in your order summary.
Q11 What should I do if my payment fails?
1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process.
2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on [email protected], Connect us on whatsapp
Q12 What is the delivery time period?
The tentative delivery period varies from 4-7 working days. However, the actual delivery time may vary due to unexpected circumstances.
Q13 Do you apply any shipping charges?
We provide free shipping on all prepaid orders.
1. In case of any issue or defect in any or all of the pieces of the Multipack/Combo products, you are required to return all the products.
2. All returns must be in unused condition with all original tags and packaging intact.
3. First we will replace products, if you found any issues with them. And in some cases product amount will be credited back to his/her bank account, once we have received the products and quality check is done.
4. To schedule a return, please send us email with complete order details and reason to return the product. The Reverse Pick up facility is available on limited pincodes.
5. If you choose to self-ship your product(s), you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped product(s), we recommend you to do it through a reliable local courier service.
6. We do have an exchange/replacement policy, so first we will go with the same. In very few cases you can return the product, and get refund against the returned product into your bank account.
7. The amount credited on return will be based on the price of the product at the time of purchase. Any change in the product price thereafter will not be considered.
Q15 I haven’t received my refund yet. What should I do?
1. We update our customers through emails once we initiate the refund procedure.
2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete.
3. For queries you can write to us at [email protected]